Oopbuy Finds Spreadsheet help, glossary and FAQ
Where to ask, what the words on a UK route card mean, the questions UK buyers send most, and the mistakes worth avoiding.
Help: where to ask what
Oopbuy's own help centre is linked from the footer of every page on its site, grouped into Customer Service, Shopping Agent Guide, Payment, Delivery and Warehouse and After-sale. The helper index carries the articles this guide quotes most, including 'Process duration for each stages'.
For a question about a specific parcel, use the live chat or email [email protected]. For VAT and duty, the authority is gov.uk and the bill from the carrier. For an unclear statement here, check its dated source before relying on it.
Glossary: terms explained
Two of these are community shorthand rather than Oopbuy's words. GL and RL, green light and red light, are what buyers say when they accept or reject an item after the warehouse photos. QC is used for the photos themselves and for the decision. The rest come from the estimator cards, and where Oopbuy does not define them, neither do we.
- Domestic postage
- The seller’s delivery charge to the agent warehouse in China.
- Consolidation
- Selecting several stored items for one international parcel; it can change packed size and route eligibility.
- Billable weight
- The weight the route charges for, often the higher of scale and volumetric weight, subject to its minimum and rounding rules.
- Waybill
- The parcel submission and shipping record; different from the item’s order number.
- GL / RL
- Community shorthand for accepting (green light) or rejecting (red light) what photos show. It does not replace the agent’s formal return request.
Frequently asked questions from UK buyers
Which Oopbuy line is cheapest to the UK
Which Oopbuy line is fastest to the UK
Can Oopbuy ship to the Scottish Highlands or Northern Ireland
Will I pay VAT at the door
Is the price on the card final
Does this site sell anything
Shopping notes and mistakes to avoid
Check the postcode before the price; a refused address can bounce a parcel. Keep battery items out of soft-goods boxes unless you accept a battery line for the whole box. Do not read 'Tax free' as 'no VAT'. Declare what you paid. And do not plan with the 5-12 days on the help page; no UK card promises it.
At the door, Oopbuy's Receipt Information page asks you to check the outer packaging before signing, note any damage on the waybill, and report problems to the local post office within 2 days. Keep the box and tape until you are sure.
Contact and next steps
Oopbuy support: live chat on the site, [email protected], and the Oopbuy Discord server. UK tax questions: gov.uk, goods sent from abroad. Use this guide’s dated source notes when checking a discrepancy.
- UK RoutesAll fifteen lines, card by card.
- Arrival PlannerA window for your parcel.
Before you message support about a UK parcel
Support can only check what you can name. Have the parcel number and the exact line name from the parcel page, the dispatch date, the first half of your postcode and what the card promised: the business-day range and whether the late coupon threshold is 30 or 45 days.
Count business days from the dispatch date before you write. A parcel on a 7-14 card that left Xiamen nine working days ago is not late yet, however long ago you ordered it. A parcel that has passed the top of its range is worth a message; one that has passed 30 days, or 45 on EUB and EMS, is where the late coupon applies.
If the parcel is with a UK carrier and a fee is due, deal with the carrier first. The hold period is about three weeks, and Oopbuy cannot pay the bill for you.
When the parcel reaches your door
Check the outside for tears, wet areas, re-taping or obvious crushing before disposing of anything. Where the carrier allows it, record damage at delivery. Photograph the sealed package and label privately, then record unpacking and count the items against the parcel list.
For a missing or damaged item, keep the box, wrapping, tracking history and photos. Contact the carrier and Oopbuy through their official channels promptly; ask for the applicable evidence and claim deadline. Do not wait for a community reply or assume the seller return window still applies after international delivery.
If tracking says delivered but you have no parcel, check the delivery photo, safe place, household and neighbours, then open a carrier enquiry and update account support. Share the tracking number privately, not in an open discussion.
First-order FAQ
Is a catalogue price my delivered cost?
No. Domestic postage, freight, payment/conversion charges, selected services and applicable taxes can be separate. Use the two-payment checklist before committing.
Does QC prove an item is authentic or works?
No. Ordinary photos help check visible condition and the ordered variant. Request a specific measurement, detail or agreed test if that determines your decision.
Can I return an item throughout its storage period?
No. Conditional seller returns have a much shorter window than storage. Read the two clocks and contact support as soon as a problem appears.
What should I do if the seller link no longer opens?
Try the original marketplace link and ask the agent whether it can still buy that exact variant. Do not pay against a similar image or an unverified replacement link.